If you are involved in an accident that results in damage to your vehicle with a First Federal Bank of Kansas City loan, please contact your insurer and notify First Federal Bank of Kansas City Servicing by calling (833) 450-1425 Press 1 for Auto or by sending an email to ffbkcauto.servicing@upstart.com so we may begin working with your insurance provider to assess the damage. Should your insurance provider determine the damage to be a total loss, the estimated value of the vehicle will be sent directly to First Federal Bank of Kansas City, where it will be applied to your loan.